SwishHost Ltd cares about your privacy. Because of this, we collect and use personal information only as necessary to provide and communicate with you about our products, services, websites and mobile applications, or as you have requested us to (collectively, our “Services”). Your personal data includes information such as:
- Name
- Address
- Telephone number
- Date of birth
- Email address
- Billing and payment information
- Applicant information (for job applicants)
- Other data collected that could directly or indirectly identify you.
Our Privacy Policy explains not only how and why we use the personal information we collect about you, but also how you can access, update or otherwise take control of your personal information.
If at any time you have questions about our practices or your rights described below, you can reach our Data Protection Officer (“DPO”) and our dedicated team supporting this office by contacting us at privacy@swishhost.host. This inbox is actively monitored and managed so we can provide you with an experience you can trust.
What information we collect, how we collect it and why
Much of what you are likely to consider personal information is collected directly from you when you:
Create an account or purchase any of our Services (e.g., billing information, including name, address, credit card number, government ID);
Request assistance from our award-winning customer service team (e.g. phone number);
complete contact forms or request newsletters or other information from us (e.g. email); or
participate in contests and surveys, apply for a job, or otherwise participate in activities we sponsor, which may require information about you.
However, we also collect additional information when providing our services to you to ensure necessary and optimal performance. These collection methods may not be that obvious to you, so we thought we’d highlight a bit more and explain what these might be (as they vary from time to time):
Cookies and similar technologies on our websites and mobile applications allow us to track your surfing behavior, e.g. links clicked, pages viewed and items purchased. In particular, the data collected relates to your interactions with our website functions or third-party functions, such as B. social media plug-ins included in the Services; Internet Protocol (IP) address (e.g. to determine your preferred language, browser type and settings, date and time you used the Services, device type and settings, operating system used, application IDs, unique device identifiers and error data) . These technologies also automatically collect data to measure website performance and improve our systems, including metadata, log files, page load time, server response time to optimize DNS resolution, network routing and server configurations.
Additional data about you may be obtained from other sources, e.g. from publicly accessible databases, social media platforms or third parties from whom we have acquired data. In this case, we may combine this data with information we already have about you. We may update, expand and analyze the accuracy of our records, assess an applicant’s qualifications for employment, identify new customers and offer products and services that are suitable for you might be of interest. When you provide us with personal information about others, or when others provide us with your information, we only use that information for the specific reason it was provided to us.
How we use information.
We firmly believe in minimizing the data we collect, as well as limiting its use and purpose to (1) what we have received permission for, (2) as necessary to provide the information you purchase or interact with provide Services, or (3) as We may be required or authorized for legal compliance or other lawful purposes:
Provide, improve, update and enhance our Services. We collect various information related to your purchase, use and/or interactions with our Services. We use this information to:
Improving and optimizing the operation and performance of our Services (again including our websites and mobile applications)
Diagnose issues with and identify security and compliance risks, bugs, or needed improvements to the services
Detect and prevent fraud and abuse of our services and systems
Much of the data collected is aggregate or statistical data about how individuals use our Services and is not linked to any personally identifiable information.
Sharing with Trusted Third Parties.
We may share your personal information with affiliates within our family of companies, third parties with whom we have partnered to enable you to integrate their services with our own services and trusted third parties where this is necessary to enable those services can provide for you on our behalf, such as:
- Processing of credit card payments
- Advertisement (more on this topic below)
- Conducting contests or surveys
- Conducting an analysis of our Services and customer demographics
- communication with you, e.g. by e-mail or delivery of surveys
- Customer Relationship Management
- Security, risk management and compliance
- recruitment support and related services.
These third parties (and any subcontractors they may be authorized to use) have agreed not to share, use or store your personal information for any purpose other than as necessary to provide services.
We also share your information with third parties:
if we sell or buy any business or assets (whether as a result of liquidation, bankruptcy or otherwise), in which event we will disclose your information to the prospective seller or buyer of those businesses or assets; or
if we sell, buy, merge, are acquired by or partner with another company or entity, or sell some or all of our assets. In such transactions, your information may be one of the assets transferred.
How We Use Information.
We firmly believe in minimizing the data we collect, as well as limiting its use and purpose to (1) what we have received permission for, (2) as necessary to provide the information you purchase or interact with provide Services, or (3) as We may be required or authorized for legal compliance or other lawful purposes:
Provide, improve, update and enhance our Services. We collect various information related to your purchase, use and/or interactions with our Services. We use this information to:
Improving and optimizing the operation and performance of our Services (again including our websites and mobile applications)
Diagnose issues with and identify security and compliance risks, bugs, or needed improvements to the services
Detect and prevent fraud and abuse of our services and systems
Much of the data collected is aggregate or statistical data about how individuals use our Services and is not linked to any personally identifiable information.
Sharing with Trusted Third Parties.
We may share your personal information with affiliates within our family of companies, third parties with whom we have partnered to enable you to integrate their services with our own services and trusted third parties where this is necessary to enable those services can provide for you on our behalf, such as:
Processing of credit card payments
Advertisement (more on this topic below)
Conducting contests or surveys
Conducting an analysis of our Services and customer demographics
communication with you, e.g. B. by e-mail or delivery of surveys
customer relationship
management
Security, risk management and compliance
recruitment support and related services.
These third parties (and any subcontractors they may be authorized to use) have agreed not to share, use or store your personal information for any purpose other than as necessary to provide services.
We also share your information with third parties:
if we sell or buy any business or assets (whether as a result of liquidation, bankruptcy or otherwise), in which event we will disclose your information to the prospective seller or buyer of those businesses or assets; or
if we sell, buy, merge, are acquired by or partner with another company or entity, or sell some or all of our assets. In such transactions, your information may be one of the assets transferred.
Advertisement.
We want to serve you ads that are most relevant and useful to you, so we may use the Personal Information you have provided to us in Account Settings or that is collected through Cookie Technologies to personalize ads and your overall experience with us to improve on our website and other websites. We call this ad personalization (formerly interest-based advertising) because the ads you see are based on previously collected or historical data to determine which ad is most relevant to you, including data such as previous searches, activity, website or app visits , demographic information, or location. Let’s say you’ve registered a domain with us and created a website using our website builder product to demonstrate audience-based personalized advertising. The next time you navigate to our advertising partner’s platform or website, they can recognize that you are a SwishHost customer via a matching email and use that information to help us place an advertisement about our latest promotion on the website – View security. Alternatively, if you have already purchased our website security product, we may exclude you from future advertising campaigns for that product as it would not be relevant to you. Another ad personalization could be activity-based. For example, use data about your page views on our website to determine if an advert would be of interest to you. The information we share with our advertising channel partners to serve you personalized advertising is done securely and cannot be used by them for any other purpose. We do not sell your data to third parties. In addition, the data we share is hashed and encrypted, which means it does not directly identify you. We do not sell your data in any way to our partners or other third parties.
Communication with you.
We may contact you directly or through a third party provider regarding products or services that you have subscribed to or purchased from us as necessary for the delivery of transactional or service-related communications. We may also contact you with offers for additional services that we think you will find valuable if you give us your consent or if we have legitimate interests to contact you. You do not have to give your consent as a condition of purchasing our goods or services. These contacts may include:
E-mail
Text Messages (SMS).
Calls
Messenger applications (e.g. WhatsApp, etc.)
Automated phone calls or text messages.
You can also update your subscription preferences regarding receiving communications from us and/or our partners by logging into your account and visiting your Account Settings page.
If we collect information from you in connection with a co-branded offering, it will be clear at the time of collection who is collecting the information and whose privacy policy will apply. It also describes any choices you have regarding the use and/or disclosure of your personal information to a co-branded partner and how you can exercise those choices. We are not responsible for the privacy practices or the content of third party websites. Please read the privacy policy of each website you visit.
If you use a service that allows you to import contacts (e.g. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal data for the requested purpose. If you think someone has provided us with your personal information and you want it removed from our database, please contact us at privacy@swishhost.host.
Transfer of personal data abroad.
If you use our services from a country other than the country where our servers are located, your personal data may be transferred across international borders, which will only happen if this is necessary for the performance of our contract with you, if we have your consent to do so or subject to the relevant Standard Contractual Clauses. Additionally, if you call us or initiate a chat, we may provide you with assistance from any of our global locations outside of your country of origin.
Compliance with legal, regulatory and criminal law requirements.
We work with government and law enforcement officials and private parties to enforce and comply with laws. We may disclose information about you to government or law enforcement officials or private parties as we determine, in our sole discretion, necessary or appropriate to respond to claims and legal process (e.g., subpoenas), protect our property and rights or the property and rights of third parties, to protect the safety of the public or any person, or to prevent or stop activities that we believe are illegal or unethical.
To the extent permitted by law, we may take reasonable steps to notify you if we are required to disclose your personal information to a third party in connection with legal process. We also share your information to the extent necessary to comply with ICANN, registry or ccTLD rules, regulations and policies when you register a domain name with us. For reasons critical to maintaining the security, stability and resilience of the Internet, this includes the transmission of domain name registration information to the underlying domain registration operator and trustee provider and the publication of that information in the public WHOIS database, as required by ICANN or with other third parties demonstrating a legitimate legal interest in such information.
How we secure, store and retain your data.
We follow generally accepted standards to store and protect the personal information we collect, both during transmission and once it is received and stored, including the use of encryption where appropriate.
We retain personal information only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These retention periods may include:
by law, contract or similar obligation applicable to our business operations;
to safeguard, resolve, defend or enforce our legal/contractual rights; or
required to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal information, you can contact us at privacy@swishhost.host.
How to access, update or delete your data.
To easily access, view, update, delete, or port your personal information, or to update your subscription preferences, please log into your account and visit Account Settings.
If you request erasure of your personal information and that information is required for the products or services you have purchased, the request will be honored only to the extent that it is no longer required for the services purchased, our legitimate business purposes, or legal or contractual retention requirements.
Do Not Track Notifications.
Some browsers allow you to automatically notify websites you visit not to track you with a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not change our practices when we receive a “Do Not Track” signal from a visitor’s browser. For more information on Do Not Track, visit www.allaboutdnt.com.
Age Restrictions.
Our Services can only be purchased by persons over the age of 18. Our Services are not directed to, intended for consumption by, or intended to attract persons under the age of 18.
If you know or have reason to believe someone under the age of 18 has provided us with personal information, please contact us using the instructions below.
Non-Discrimination
We will not discriminate against you for exercising any of your data protection rights. Except as permitted by applicable law, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including by granting discounts or other benefits, or imposing penalties.
Offer goods or services at a different level or quality.
Suggest that you may receive a different price or rate for goods or services, or a different level or quality of goods or services.
Changes to this Policy.
We reserve the right to change this privacy policy at any time. If we decide to change our privacy policy, we will post those changes to this privacy policy and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by a notice on our home page at least thirty (30) days before the changes are implemented.
Contact us.
If you have any questions, concerns or complaints about our privacy policy or how we handle your personal information, you can contact our Office of the Data Protection Officer at privacy@swishhost.host. Alternatively, you can contact us in one of the following ways:
By Mail:
United Kingdom: SwishHost Ltd, 37, Meadow Brook Close, Normanton, WF6 1TG, The United Kingdom
European Union: Swish Technologies BV, Geerstraat 109e, Heerlen, 6411NP, The Netherlands
We will respond to any request, request or concern within thirty (30) days.